Help & Advice
HomeNet Online Safety & Harm Prevention
At HomeNet, our goal is simple to keep Jersey connected safely.
The internet is an incredible place for learning, communication, and creativity, but it also comes with risks such as scams, harmful content, and online abuse.
At HomeNet, our goal is simple to keep Guernsey connected safely.
The internet is an incredible place for learning, communication, and creativity, but it also comes with risks such as scams, harmful content, and online abuse.
As your local internet provider, we believe safety and freedom should go hand in hand.
That’s why we’re committed to helping our customers enjoy the internet confidently and responsibly.
Online harm can include a wide range of risks such as:
- Fraud, scams, and phishing attacks
- Exposure to adult or inappropriate content
- Cyberbullying, exploitation, or hate speech
- Malware, ransomware, and data theft
- Unwanted tracking or advertising
Our role as your Internet Service Provider is to give you tools, awareness, and control to keep you safe online not to monitor your private activity.
We take online harm seriously and work proactively to:
- Protect our customers from malicious websites and cyber threats
- Offer optional content filters for family-friendly browsing
- Support education and awareness about online risks
- Respond swiftly to reports of abuse or illegal content on our network
Our approach is built on transparency, choice, and privacy.
You decide how much protection or filtering you want and you can opt in or out anytime.
At Homenet, we want every customer to feel confident and safe when using the internet. If you’d like to learn more about staying safe online or if you need to report harmful or illegal content the following trusted resources can help.
Stay Safe Online — Recommended Resources
Internet Matters (UK)
A comprehensive online safety hub for families, schools, and young people.
Visit: https://www.internetmatters.org
Provides guidance on:
- Online risks for children
- Social media safety
- Cyberbullying
- Parental control setup
- Gaming safety
- Digital wellbeing
Jersey Online Safety Resources
Jersey Safeguarding Partnership Board
Information on child protection, online harm, and reporting concerns in Jersey.
Visit: https://safeguarding.je
Guernsey Online Safety Resources
Islands Safeguarding Children Partnership (ISCP)
Information and advice on child protection and reporting concerns about a child in Guernsey and Alderney.
Visit: gov.gg – Islands Safeguarding Children Partnership
Report Illegal or Harmful Online Content
If you come across illegal, abusive, or harmful content online, you should report it immediately.
Internet Watch Foundation (IWF) Report Child Sexual Abuse Material
Helps remove illegal images and videos from the internet.
Visit: https://report.iwf.org.uk/
Report Harmful or Criminal Content (UK)
Guidance and reporting pathways for online threats, harassment, hate crime, scams, and more.
Visit: https://reportharmfulcontent.com
Jersey Police — Cybercrime & Online Abuse
To report cybercrime, fraud, harassment, or illegal content affecting Jersey residents.
Visit: https://jersey.police.uk
Emergency: 999
Non-emergency: 01534 612612
Guernsey Police — Cybercrime & Online Abuse
To report cybercrime, fraud, harassment, or illegal content affecting Guernsey residents.
Visit: https://www.guernsey.police.uk
Emergency: 999
Non-emergency: 01481 222222
Need Help from Homenet?
If you’re unsure about any online safety risk — or need help setting up protections on your home network our team is here to support you.
mail@homenet.je
01534 666 660
mail@homenet.je
01481 666660
Local support, based in Jersey
Local support for Guernsey customers
Simple steps, big difference
HomeNet personal protection tips
- Avoid using the same password on multiple sites.
- Use at least 12 characters with a mix of letters, numbers, and symbols.
- Avoid easy guesses like pet names or birthdays.
- Consider using a password manager to store them securely.
- Activate 2FA on email, social media, and banking accounts.
- This adds an extra layer of protection even if your password is stolen.
- Regular updates close security holes and protect against new threats.
- Turn on automatic updates where possible.
- Don’t click on unexpected links or open attachments from unknown senders.
- Check email addresses carefully — small spelling changes can indicate phishing.
- Change your router’s default password.
- Use WPA3 or WPA2 encryption.
- Disable remote management unless required.
- Discuss safe internet habits with children or elderly relatives.
- Encourage open communication if someone encounters something harmful online.
- Keep copies of important files on external drives or secure cloud storage.
- Ransomware and device loss can happen to anyone.
At HomeNet, our goal is simple. To keep Jersey connected safely
At HomeNet, our goal is simple. To keep Guernsey connected safely
Free for all customers
Homenet DNS Protection
Choose the level of protection that’s right for your home — fast, private, and free for all customers.
Our DNS services make your internet connection safer by blocking known harmful websites and enabling SafeSearch on supported platforms (like Google, YouTube, and Bing). You can use our DNS over standard DNS, or encrypted DNS (DoT/DoH) for extra privacy.
These protections are not a replacement for antivirus software, keeping devices updated, or using parental controls — but they do provide an additional safety layer for your household.
Fast, private, and completely unfiltered. This is the default for all HomeNet customers.
- No filtering or restrictions
- Ideal if you want full control over your internet experience
- Supports encrypted DNS for improved privacy
DNS Servers:
Nameserver 1: 213.133.194.116
Nameserver 2: 213.133.199.116
Encrypted DNS:
DoT: dns.homenet.je (port 853)
Automatic protection against dangerous or fraudulent sites. Recommended for most households — low false positives, safe for everyday browsing.
Blocks:
- Malware sites
- Phishing sites
- Confirmed dangerous domains
Does not block normal websites, streaming, gaming, social media, or business apps.
DNS Servers:
Nameserver 1: 213.133.194.117
Nameserver 2: 213.133.199.117
Encrypted DNS:
DoT: secure.dns.homenet.je (port 853)
Everything in Secure DNS, plus stronger filtering to help protect children from adult content and explicit search results.
Adds:
- Adult content filtering
- SafeSearch on Google, YouTube, Bing
- Restricted Mode on YouTube
Everyday websites, gaming, and apps continue to work normally.
DNS Servers:
Nameserver 1: 213.133.194.118
Nameserver 2: 213.133.199.118
Encrypted DNS:
DoT: family.dns.homenet.je (port 853)
Built into your router
HomeNet Managed Router – Content Filtering & Time Management
As part of our commitment to online safety, Homenet offers advanced protection features built directly into our Managed Router service. These tools give families and households greater control over what devices can access, when they can access it, and how the home network is used.
Our managed routers (including TP-Link Wi-Fi 6 models such as the EX320V) include easy-to-use parental controls and security features that you can manage through the router’s interface or the official mobile app.
Homenet Managed Routers allow you to filter content at the device level, giving you precise control over what individual users can access.
Content Filters Include:
- Adult & explicit websites
- Gambling content
- Violent or harmful media
- Social media restrictions (optional)
- Gaming or streaming platform filtering
- Custom block lists (add any domain you want to block)
- SafeSearch enforcement (Google, Bing, YouTube Restricted Mode)
Filters can be applied per device — for example:
Child’s tabletGuest devicesSmart TVsGaming consolesHome PCs
This gives families flexible control without restricting the entire household.
Keep screen time under control with built-in scheduling features.
You can set:
- Daily online time limits (e.g., 2 hours per day)
- Bedtime schedules (block internet after a set hour)
- School-time restrictions
- Weekend vs weekday rules
- Temporary time boosts (grant an extra 30–60 minutes if needed)
Example use cases:
- Block access to gaming during homework hours
- Turn off Wi-Fi for children’s devices after 9 pm
- Limit social media during school nights
- Allow extra time on weekends
Each device on your Wi-Fi network can have its own rules.
Per-Device Features Include:
- Track real-time usage
- Block/allow specific websites
- Pause internet instantly
- Create profiles (e.g., “Child A,” “Guest Devices,” “Living Room TV”)
- Apply different filtering and time schedules for each profile
This keeps the whole home online while still managing individual usage safely.
Homenet Managed Routers also include built-in security layers:
- Malicious content blocking
- Intrusion prevention (IPS/IDS)
- Anti-hacking protections (brute force, port scans, DoS attacks)
- Wi-Fi encryption (WPA3 recommended)
- Automatic firmware and security updates
We ensure your router stays secure and up-to-date without you needing to manage updates yourself.
You can manage all controls through:
- The router’s web dashboard, or
- The official TP-Link mobile app (Android / iOS)
Our support team can assist you with setup if needed.
Both interfaces include:
- Clear device lists
- Usage reports
- Filter management
- Parental control profiles
- One-tap pause/resume internet
Need Help Configuring Your Managed Router?
Homenet can assist with:
- Setting up parental controls
- Creating usage schedules
- Enabling SafeSearch
- Creating profiles for children
- Blocking unwanted content
- Ensuring secure Wi-Fi settings
- Optimising router placement for better performance
