Set up a Direct Debit
Paying your monthly broadband bill is easy with Direct Debit. Simply complete the form below and we’ll do the rest.
Save £2 on every billProtected by the Direct Debit GuaranteeCancel any time
Your Direct Debit form
It only takes a few minutes. Have your bank account number and sort code to hand, then enter your email below to get started.
£2off every bill
Choose Direct Debit and you’ll save £2 on each monthly bill, with no need to remember to pay.
How it works
- Start the formEnter your email address to open your Direct Debit form.
- Add your bank detailsFill in your account details and sign online.
- We’ll do the restWe set everything up and your bill is paid automatically.
Your payments are protected by the Direct Debit Guarantee, offered by all banks and building societies.
The Direct Debit Guarantee
Your peace of mind whenever you pay by Direct Debit. The Guarantee is offered by all banks and building societies that accept Direct Debit instructions.
- The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
- If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
Questions about your bill?
Our Customer Services Team is happy to help with payments and Direct Debits.
