Last updated: 5 October 2026
This policy explains what personal information HomeNet collects, why we collect it, who we share it with and the rights you have over it. It applies to our broadband and related services in Jersey and Guernsey, and to our websites, homenetci.com and homenet.je.
If anything here isn’t clear, please get in touch at mail@homenet.je.
HomeNet is the trading name of Home Net Limited, a company registered in Jersey (company number 67490), 27 Beresford Street, St Helier, Jersey JE2 4WN.
Home Net Limited is the data controller for the personal information described in this policy. We handle it in line with the Data Protection (Jersey) Law 2018 and, for our customers and website visitors in Guernsey, the Data Protection (Bailiwick of Guernsey) Law, 2017.
To provide, maintain and fix your connection, we collect technical information about your service and equipment, such as your router, its status and your connection’s performance.
When you use our website we automatically collect some technical information, such as your IP address, browser and device type, operating system, language, the pages you visit and the site that referred you. Some of this is collected using cookies (see section 6).
We may receive information about you from partners who help us install and support your connection, and from social media platforms if you contact us through them.
We only use your information where the law allows us to. The table below sets out what we use it for and the lawful basis we rely on.
| What we use it for | Lawful basis |
|---|---|
| Setting up, installing and providing your broadband service, billing you and managing your account | Performing our contract with you |
| Answering your questions, handling fault reports and contacting you about your service | Performing our contract with you |
| Keeping our network, systems and website secure, and preventing fraud | Our legitimate interests and legal obligations |
| Understanding how our website and services are used so we can improve them | Our legitimate interests, or your consent where cookies are involved |
| Sending you news and offers by email or message | Your consent, which you can withdraw at any time |
| Keeping financial records and meeting our legal and regulatory obligations, including lawful requests from the authorities | Legal obligation |
You can unsubscribe from marketing at any time by using the link in our emails or by contacting us.
We never sell your personal information. We share it only where we need to:
Some of our service providers may store or process information outside Jersey and Guernsey, for example in the UK or the European Economic Area. Where information goes to a country that isn’t recognised as giving it adequate protection, we put appropriate safeguards in place, such as approved contract terms.
Cookies are small files a website saves on your device. We use:
You can delete cookies or block them in your browser settings at any time. If you block essential cookies, some parts of the site may not work properly.
We keep your information only for as long as we need it for the purposes in this policy. For customers, that’s normally for as long as you have a service with us and for a period afterwards, so we can deal with any queries and keep the records the law requires (for example, financial and tax records).
When we no longer need your information, we delete or anonymise it. If that isn’t immediately possible (for example, because it’s held in a backup), we store it securely and don’t use it until it can be deleted.
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Only people who need your information to do their job can access it. No method of sending information over the internet is completely secure, but we work hard to protect the information we hold.
You have the right to:
To use any of these rights, contact us at mail@homenet.je. It’s free, and we’ll normally reply within one month. We may need to confirm your identity first. Some rights have legal limits; for example, we may need to keep some information to comply with the law or to resolve a dispute, and we’ll tell you if that’s the case.
If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You also have the right to complain to the data protection regulator:
Jersey: Jersey Office of the Information Commissioner, 2nd Floor, 5 Castle Street, St Helier, Jersey JE2 3BT. Phone +44 (0)1534 716530, email enquiries@jerseyoic.org, jerseyoic.org.
Guernsey: Office of the Data Protection Authority, Block A, Lefebvre Court, Lefebvre Street, St Peter Port, Guernsey GY1 2JP. Phone +44 (0)1481 742074, email enquiries@odpa.gg, odpa.gg.
Our website may link to other websites. We’re not responsible for how they handle your information, so please read their privacy policies.
We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes, we’ll let you know on our website or by contacting you directly.
If you have any questions about this policy or your information:
