HOMENET MONTHLY NEWS · OCTOBER 2026

Dedicated help, easy moves and savings for Guernsey

Welcome to the October edition of our monthly blog. This month: how to get help when you need it, how to move home without losing your Wi-Fi, and how Guernsey households could save money as they switch to fibre.

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01 · CUSTOMER CARE

Dedicated help, whenever you need it

If your broadband stops working or you have a question about your account, you want it sorted quickly. Our dedicated customer services team is here to help, and our 24/7 website chatbot means you can get answers at any time of day or night.

Call us or pop into our Jersey store and Claudio, Zoe or Bianca will look after you. They know our service inside out and will see your query through from start to finish. In Jersey we run our own fibre network, so when something needs fixing, we can get straight on with it. We’ll also recommend the package that suits you, not the most expensive one.

In Guernsey? If you have any questions, call our dedicated Guernsey team on 01481 666660, email us at mail@homenet.je or message us on WhatsApp.

Get help whenever you need it:

  • Our website chatbot, 24/7
  • WhatsApp, if you’d rather type
  • Email us to open a support ticket, so your request is logged and followed up
  • Call us: Jersey 666660, Guernsey 01481 666660
  • Visit our Jersey store at 27 Beresford Street, St Helier
Get in touch

Our phone lines and store are open Monday to Friday, 9am to 5pm, and Saturday, 10am to 2.30pm. The chatbot and online fault form are there around the clock.

02 · MOVING HOME · JERSEY

Moving home? Make sure your broadband is ready

Moving home in Jersey? Broadband is easy to forget when you’re packing boxes, until you arrive and there’s no Wi-Fi. Book it early and you can be online from the day you move in.

Already a HomeNet customer in Jersey? Tell us your new address and moving date as early as you can, and we’ll move your broadband with you. New to HomeNet? A move is a good time to switch, and you won’t need a landline.

Your moving checklist:

  • 4 weeks before: check your contract and book your connection
  • 2 weeks before: tell us your new address and moving date
  • Moving day: put your router somewhere central and out in the open
  • First week: connect your devices and call us if any rooms have weak Wi-Fi
Tell us your new address
A couple unpacking cardboard boxes in their new home, with their dog sitting on the floor

03 · GUERNSEY

Switching to fibre? Make sure you’re not overpaying

Every home in Guernsey is moving to fibre broadband by the end of 2026, and the old copper lines are already being switched off. You have to change anyway, so it’s the perfect time to look at what you pay each month and make sure you’re not paying more than you need to.

  • Fibre broadband from £39.99* a month
  • Full 1Gbps fibre for £59.99* a month
  • Unlimited data on every package

Grab your latest broadband bill and compare it with our Guernsey packages. If you’re paying more for the same speed, or for a faster package than you really use, switching to HomeNet could save you money every month. Not sure? Call our Guernsey team on 01481 666660 and we’ll help you compare.

See how much you could save

*Prices per month. Additional costs may apply, depending on your extra selections.

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